Nice to Meet you ✌🏼 I'm Ruby

I am a UX designer with service design and industrial design background. With over three years of work experience, I’ve had the opportunity to participate in B2B website construction, public service design of the Council of Agriculture and TSMC’s internal digital process optimization project.

I am a proactive learner, detail-oriented, and efficiency-driven individual. I am passionate about uncovering users' genuine needs and systematically analyzing service contexts, particularly in topics of high complexity.

In terms of work, I possess problem-solving skills and courageous in facing challenges. I collaborate harmoniously with team members to achieve common goals. I prioritize assisting development teams in aligning with real-world usage scenarios, balancing requirements with resource constraints, and enhancing the practicality of design decisions.

Thank you for visiting my portfolio. Looking forward to connecting with you!📬:ruby850710@gmail.com

Work Experience

TSMC-UIUX Design Intern

July 2022–Sep 2022
  • Participated in the Parts Management Project, Identified the existing user problems, proposed an App Solution, and confirm the technical feasibility with IT team.
  • Conducted usability tests and user interviews to drive product design iterations and ultimately successfully implemented the new service process in the fab.

DITLDESIGN-PM & UX Researcher

Sep 2021–Dec 2022
  • Participated in 2 public service design projects, applied user-centered mindset on every step, co-created with multiple stakeholders and acted as a bridge to propose solutions that meet their needs.​
  • Developed the TNvR SOP from scratch and redesigned the Pet Registration Information System collaboratively with team members, both of which were adopted by the Council of Agriculture.

eWAYS-Web Designer (Full time)

Oct 2018–Jun 2020
  • In a consulting company, I carried out web design projects, create the main visual of B2B website and mobile app design projects, worked with F2E and B2E engineers, and showcased solutions to clients.

Education

  • National Taiwan University of Science Technology

    Master of design・Design Innovation & Thinking Lab
    Sep 2020–Aug 2023
  • National Yunlin University of Science Technology

    Bachelor of design・Industrial Design
    Sep 2014–Aug 2018

Publication

Chou, M.,and Tang, H.(2023) The value and impact of stakeholder networks in exploring the complexity of government public services: A case study of Stray Dog Population Management, in De Sainz Molestina, D., Galluzzo, L., Rizzo, F., Spallazzo, D. (eds.), IASDR 2023: Life-Changing Design, 9-13 October, Milan, Italy.

What I’ve been up to on work 👀

In addition to work⋯ 🌊 🧘🏻 🌻 🎞️ ✈️   

Nature Lover / Travel / Yoga / Plants lover but not green finger 🤣